Privacy And Policy

Introduction

This Privacy Policy outlines in detail how Civil Metal Works (“we”, “our”, or “us”) collects, uses, stores, protects, and discloses your Personal Information when you access, browse, or interact with our website, as well as when you make a purchase or engage with any of our products and services. We are committed to safeguarding your privacy and ensuring that your personal data is handled in a secure and responsible manner. This policy explains what information we collect, why we collect it, how it is used, and the choices you have regarding your personal data when using our website.

Collecting Personal Information

When you visit our website, we collect certain information about your device, browsing activity, and purchase details. This helps us improve our services and provide a better user experience.

Device Information

Purpose:

To load the website properly and analyze user behavior for improvement

Collected Data:

  • Web browser version
  • IP address
  • Cookies data
  • Pages/products viewed

Collection Method:

Automatically via cookies, log files, and tracking technologies.

Order Information

Purpose:

To process orders, manage payments, shipping, and customer communication.

Collected Data:

  • Full name
  • Billing & shipping address
  • Payment details
  • Phone number

Source:

Collected directly from you during checkout.

Support Information

Purpose:

To provide assistance and respond to your queries.

Collected Data:

Any information you voluntarily provide when contacting us, including but not limited to your name, email address, phone number, order details, and the content of your messages or inquiries.

Collection Method:

We collect this information through various communication channels, including contact forms on our website, email communications, live chat features (if available), social media messages, and phone calls.

How We Use Your Information

We use your personal information to efficiently process and deliver your orders, including confirming purchases and ensuring timely shipping. Your details also help us communicate with you regarding order updates, inquiries, and customer support requests. We analyze user activity to improve our website’s performance, functionality, and overall user experience. With your consent, we may send you updates, promotional offers, and information about new products. Additionally, your information helps us maintain security, prevent fraud, and protect both our website and customers.

Your Rights

You have the right to access the personal data we hold about you and request a copy of your information at any time. You may also request corrections if any of your personal details are inaccurate or incomplete. In certain cases, you can ask us to delete your personal data from our records. Additionally, you have the right to withdraw your consent for receiving marketing communications whenever you choose. To exercise any of these rights, you can contact us directly via email and we will assist you accordingly.

Contact Information

If you have any questions about this Privacy Policy or our practices, you can contact us:

Email: Sayyam@civilmetal.com
Address:Plot # 87,88,119,120 Block D Small Industrial Estate 2 Gujranwala